Need more support?
Contact our friendly customer care team who will answer all your questions
Everything you need to know aboutt
Audio
Help Center
FAQ's
Is the BT connection the only method that I can connect my devices to my BT speakers?
No, if your device support analogue output you can also use Aux-In port on our devices for alternative connection.
Can I use my Micro HiFi's speakers with any other amplifier or vice versa?
If the product has standard speaker terminals and match the required specs, then yes you can enjoy the flexibility of Micro HiFi systems.
Can you connect any wireless subwoofer to a Soundbar?
No, since it is special close loop connection between bar and subwoofer part, you only have the option of connecting to your existing soundbar.
Retrieving data. Wait a few seconds and try to cut or copy again.
| If your TV supports, an HDMI cable is by far the best way to hook your soundbar up to your TV. |
What is UBS stands for?
UBS stands for Ultra Bass System which you can enhance EQ setting of your device with just one touch of a button.
Should I use Soundbar's remote controller every time I need to adjust the volume?
If you connect your soundbar via HDMI ARC, you can enjoy the flexibility to use your TV's remote controller for adjusting the volume. Additionally, with this port, when you open your TV, your soundbar will also automatically activates as long as it receives anaudio signal.
Can I use my portable BT speaker in the water?
| Generally, most of the Bluetooth speakers are not intended for using underwater, but if your device has IPX7/IP67 rating then at least dropping in the water up to 1 metre and leaving it there for half an hour tops would not affect the overall performance of your device. |
What is TWS stands for and what is the benefit of this technology?
| TWS is an abbreviation for True Wireless Stereo technology that you can connect 2 compatible devices together to enhance the overall acoustic pleasure and performance of your device. Additionally, with this technology, source can be divided automatically into 2 channel (left and right) so that you can hear your favourite records in perfect harmony. |
We're here for you!
Whether you need product advice, log a service call or simply want to give feedback - we're here for you.
Customer Care: 0800 692 356 Monday through Friday 10 a.m. - 6 p.m. NZ Time