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FAQ's
Can I purchase a replacement jug for my coffee machine?
Yes. Please contact an authorised service agent to get your jug replaced.
What kinds of coffee can I use with my coffee machine?
You can use all types of coffee beans, as long as they are properly grinded to be brewed in coffee machines.
The coffee machine’s heating plate doesn’t heat up. How do I fix a coffee machine that won’t heat up?
Make sure that your coffee machine is plugged in to a working outlet. Some coffee machines have one button for brewing and another for keeping coffee warm. Check the keep-warm function to see if it is on.
For more information on how to use your appliance, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number.
If the problem continues, your machine might have a technical problem. If you suspect that to be the case, contact an authorised service agent.
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Customer Care: 0800 692 356 Monday through Friday 10 a.m. - 6 p.m. NZ Time