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Everything you need to know aboutt

Vacuum Cleaner

FAQ's

If your vacuum has a pull and release cord system, pull the cord until it stops extending and let it go. If it has a cord rewind function, pull the cord until it stops extending and press the rewind button. If only one part of the cord is retracting, try pulling the cord and releasing it again. If the problem persists, contact an authorised service agent.

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