Nota de informare privind protectia datelor – corporate website

Bine ati venit pe Arctic. Aceasta Nota de informare privind protectia datelor descrie modul in care colectam, utilizam si partajam datele dumneavoastra cu caracter personal:

• Prin utilizarea de catre dumneavoastra a site-ului nostru web www.beko.ro (“Site-ul”),
• Atunci cand incheiem un parteneriat de afaceri cu dumneavoastra (sau cu compania pentru care lucrati), si
• Daca dumneavoastra (sau compania pentru care lucrati) presteaza servicii pentru noi.

Va recomandam sa cititi integral aceasta Nota de informare privind protectia datelor, pentru a va asigura ca sunteti complet informati. Cu toate acestea, daca doriti sa accesati doar o anumita parte a acestei Note de informare, puteti apasa click pe una din Sectiunile de mai jos pentru a accesa informatiile dedicate

Atentie, Site-ul nu este destinat copiilor si nu colectam cu buna stiinta datele referitoare la copii.

Cine suntem

Atunci cand ne referim la “Arctic”, “noi” sau “noua”, ne referim la Arctic si companiile sale afiliate implicate in prelucrarea datelor dumneavoastra cu caracter personal. Suntem membru al Groupului Arçelik. Mai multe informatii referitoare la Groupul Arçelik se pot gasi pe website-ul Arçelik aici.

 

Daca aveti intrebari referitoare la operatiunile de prelucrare ale companiei-mama, Arçelik A.S., puteti consulta Politica lor de confidentialitate aici.

Cum sa ne contactati

Daca aveti intrebari referitoare la modul cum utilizam datele dumneavoastra cu caracter personal sau cu privire la aceasta Nota de informare in general, va rugam sa ne contactati prin intermediul acestui Formular.

Cand colectam datele dumneavoastra cu caracter personal

• Cand ne contactati pentru aspecte generale, sesizari sau relatii cu publicul;
• Atunci cand vizitati Site-ul nostru, stocam informatiile in mod automat prin intermediul cookie-urilor si tehnologiilor similare. Le puteti gestiona cand vizitati Site-ul nostru. A se vedea Nota de informare privind Cookie-urile pentru informatii suplimentare;
• Pe durata discutiilor noastre comerciale, pentru incheierea de parteneriate de afaceri sau cand va contractam pentru prestarea de servicii pentru noi;
• Atunci cand organizam si desfasuram calatorii de afaceri, evenimente de marketing sau concursuri si campanii promotionale de marketing si decideti sa participati la ele;
• Atunci cand gestionam formalitati de imigrare in numele dumneavoastra, pentru a va permite vizitarea companiei noastre in scop de afaceri;
• Atunci cand vizitati birourile noastre si va oferim acces la internet sau va inregistram imaginea prin sistemele noastre de securitate cu supraveghere video sau prelucram anumite informatii despre dumneavoastra pentru a va inregistra ca vizitator;
• Atunci cand accesati unul din canalele de denuntare dedicate, pentru a raporta in mod confidential incalcari sau probleme referitoare la comportamente care pot incalca Codul de Conduita Global si principiile etice ale companiei;
• Putem colecta date personale referitoare la dumneavoastra prin colegii dumneavoastra sau, dupa caz din surse publice, precum site-uri de retele profesionale, studii de piata generale, Registrul Comertului, Cartea Funciara etc.

Daca ne furnizati noua sau prestatorilor nostri de servicii date cu caracter personal referitoare la alte persoane, confirmati ca aveti autoritatea sa o faceti si dupa caz, ati obtinut consimtamantul acestora cu privire la utilizarea datelor conform acestei Note de informare.

 

Putem furniza Note de informare suplimentare atunci cand colectam sau prelucram date cu caracter personal despre dumneavoastra in anumite ocazii, care ar trebui citite impreuna cu aceasta Nota de informare.

Ce tipuri de date cu caracter personal colectam

Atunci cand vorbim despre ”date cu caracter personal” in aceasta Nota de informare, ne referim la orice informatii care pot fi utilizate individual sau in combinatie cu alte informatii pentru a va identifica.

 

Tipurile de informatii colectate de noi sunt mentionate mai jos:

 

• Avem nevoie de un numar minim de informatii de la partenerii nostri de afaceri si prestatorii de serviciu pentru derularea contractului in conditii optime. De exemplu, avem nevoie de datele de contact ale persoanelor relevante (precum numele, numerele de telefon si adresele de e-mail), pentru a putea comunica cu dumneavoastra.
• Avem nevoie de datele de contact, semnatura, datele referitoare la statusul si/sau caracteristicile profesionale (precum: ocupatia, functia, angajatorul, calificarile) pentru a incheia si executa contractul cu dumneavoastra sau cu compania al carui reprezentant/ persoana de contact sunteti. De asemenea, avem nevoie de alte informatii, precum datele dumneavoastra bancare, pentru a putea plati serviciile prestate de dumneavoastra (daca fac parte din acordurile contractuale dintre noi). Putem detine informatii suplimentare pe care cineva din organizatia dumneavoastra a decis sa ni le comunice din cand in cand.
• Detalii legate de interactiunea dintre dumneavoastra si noi atunci cand ne contactati prin e-mail (pentru intrebari, relatii cu publicul), la telefon, sau prin intermediul Site-ului.
• Datele cu caracter personal din notificarile pe care ni le trimiteti, documentele care atesta identitatea dumneavoastra pentru a organiza calatorii de afaceri, a programa rezervari, a organiza si desfasura evenimente de marketing, concursuri sau campanii promotionale de marketing;
• Va inregistram imaginea prin sistemele noastre de monitorizare video si prelucram anumite informatii despre dumneavoastra atunci cand vizitati birourile noastre, care pot include: nume, adresa de e-mail, numar de telefon, functie, data si ora sosirii, numarul de inamtriculare al masinii, ruta, seria si numarul documentelor de identificare (document/card de identitate pentru cetatenii romani si, unde este cazul, pasaport/permis de sedere pentru cetatenii straini).
• Este posibil sa doriti sa ne transmiteti numele, informatiile de contact sau alte informatii relevante despre dumneavoastra (precum si, dovada sau documentatia asociata situatiei denuntate) atunci cand decideti sa raportati incalcarile sau aspecte referitoare la comportamente care nu sunt conforme Codului de Conduita Global si principiilor etice.
• Copiile documentelor furnizate noua de catre dumneavoastra pentru a face dovada varstei sau identitatii acolo unde legea impune. De exemplu, daca ne trimiteti o cerere referitoare la datele personale, este posibil sa avem nevoie de informatii suplimentare verificarii identitatii dumneavoastra. Astfel, vom prelucra datele personale continute in documentele de identitate pentru a alege partajarea cu noi.
• Informatiile colectate de noi prin cookie-uri si tehnologii similare. Datele pe care le colectam automat includ tipul de browser web sau dispozitiv mobil, sistemul dumneavoastra de operare, adresa IP, adresa URL a paginii de landing si website-ul de referinta, ora si data vizitarii Site-ului, si termenii de cautare utilizati de dumneavoastra pentru a ajunge la Site. Pentru mai multe informatii, a se vedea Nota de informare privind cookie-urile.

Ce temei legal avem pentru prelucrarea datelor dumneavoastra cu caracter personal

Exista diferite temeiuri conform legislatiei protectiei datelor in baza carora putem colecta si prelucra datele personale. Acestea includ:

 

Necesitate contractuala

 

In anumite circumstante, avem nevoie de datele dumneavoastra cu caracter personal pentru a ne respecta obligatiile contractuale. De exemplu, prelucram datele dumneavoastra cu caracter personal in vederea obtinerii serviciilor pe care le prestati pentru noi.

 

Respectarea obligatiei legale

 

Este posibil sa fim obligati prin lege sa colectam si sa prelucram anumite date cu caracter personal despre dumneavoastra.

 

Interese legitime

 

Este posibil sa prelucram datele dumneavoastra cu caracter personal in cazul in care acest lucru este necesar pentru interesele noastre legitime in calitate de societate, cu respectarea drepturilor si intereselor dumnoeavoastra fundamentale. De exemplu, vom prelucra datele personale pentru a administra si gestiona relatia de afaceri cu dumneavoastra.

Cum si de ce utilizam datele dumneavoastra cu caracter personal

Aceasta sectiune explica cum si de ce utilizam datele dumneavoastra cu caracter personal, precum si temeiul legal in fiecare caz. In cazul in care nu ne furnizati anumite date cu caracter personal in vederea prelucrarii descrise in aceasta Nota de informare, este posibil sa nu putem sa va furnizam serviciul sau produsul solicitat.

 

Prelucram datele dumneavoastra cu caracter personal in cazul in care este necesar pentru indeplinirea obligatiilor contractuale fata de dumneavoastra, pentru urmatoarele scopuri:

 

• Stocarea (si actualizarea, dupa caz) a datelor de contact din baza noastra de date pentru a va putea lua legatura cu dumneavoastra in legatura cu acordurile noastre.

Va prelucram datele cu caracter personal in baza obligatiilor legale, pentru urmatoarele scopuri:

 

• Pentru a va trimite comunicari legate de serviciului prestat, care sunt cerute de lege sau care sunt necesare pentru a va informa despre actualizarile serviciilor furnizate dumneavoastra. De exemplu, actualizarea Notelor de informare privind protectia datelor sau a Termenilor si conditiilor;
• Pentru a verifica identitatea dumneavoastra, acolo unde legea ne impune;
• Pentru respectarea cerintelor legale, de reglementare sau profesionale aplicabile (precum: arhivarea contractelor si documentelor necesare, in baza carora partile au relatii comerciale si economice; cerinte financiar-contabile; gestionarea reclamatiilor, dosare in instanta, litigii civile si penale), solutionarea cererilor si comunicarilor din partea autoritatilor competente.

 

Va prelucram datele personale in baza intereselor noastre legitime, pentru urmatoarele scopuri:

 

• Pentru gestionarea relatiei comerciale cu dumneavoastra;
• Pentru a raspunde la intrebarile dumneavoastra, inclusiv cereri privind relatiile publice;
• Pentru a va furniza continut relevant din Site-ul nostru si pentru a masura si a intelege eficacitatea continutului pe care vi-l transmitem;
• Pentru a administra si proteja Site-ului nostru (inclusiv suport tehnic, analiza datelor, testarea, mentenanta sistemului, raportarea si gazduirea datelor);
• Pentru analiza datelor in scopul imbunatatirii Site-ului nostru, marketing si experienta utilizatorului;
• Pentru protejarea afacerii noastre impotriva fraudei si a altor activitati ilegale;
• In scopurile de audit si raportare, conformitate interna si analiza riscului, utilizam sisteme si aplicatii (gazduite sau interne), precum si in scopul relatiilor cu alti parteneri contractuali;
• Pentru protejarea sau recunoasterea drepturilor noastre legale, de exemplu pentru apararea companiei in disputele legale.

Cu cine partajam datele dumneavoastra cu caracter personal

Uneori, partajam datele dumneavoastra cu caracter personal cu terte parti. Tipurile de terte parti cu care partajam datele personale sunt descrise mai jos:

 

Alte companii ale grupului Arçelik

 

Este posibil sa distribuim datele dumneavoastra cu caracter personal altor companii care apartin Grupului Arçelik, inclusiv compania-mama Arçelik A.S. din Turcia, care poate utiliza datele dumneavoastra cu caracter personal in scopul si conform informatiilor prevazute in aceasta Nota de informare.

 

In special, Arçelik A.S. va prelucra o parte din datele cu caracter personal in scopuri de analiza si raportare la un nivel Global in baza intereselor sale legitime de a dezvolta activitatea Grupului Arçelik si a se conforma cu regulile si reglementarile locale. Arçelik A.S. poate divulga datele dumneavoastra cu caracter personal unor terte parti (precum, furnizorii de servicii, agentii, autoritati si institutii publice) in cazul in care acest lucru este necesar pentru Arçelik A.S. in vederea desfasurarii in mod legal a activitatilor sale in conformitate cu scopurile prevazute mai sus si astfel cum este impus si permis de legea aplicabila.

 

Furnizori de servicii

 

Este posibil sa divulgam datele dumneavoastra cu caracter personal companiilor care presteaza servicii pentru noi sau membrii Grupului Arçelik, cum ar fi:

 

• Companiile IT care administrareaza Site-ul in numele nostru;
• Companiile care gestioneaza relatia cu clientii si ne ajuta sa gestionam baza de date si comunicarile cu dumneavoastra; si
• Companiile care gestioneaza relatia cu clientii si administreaza call center-ul nostru.

Furnizorii de servicii trebuie sa pastreze confidentialitatea datelor dumneavoastra cu caracter personal si nu au dreptul sa le utilizeze in alte scopuri decat pentru a efectua serviciile pe care le presteaza pentru noi.

 

Terte parti, daca acest lucru este impus de lege

 

Este posibil sa divulgam datele dumneavoastra cu caracter personal unei terte parti, daca acest lucru este necesar pentru respectarea unei obligatii legale sau a deciziei unei autoritati judiciare, a unei autoritati publice sau a unui organism guvernamental, sau in cazul in care divulgarea este necesara pentru securitatea nationala, aplicarea legii sau pentru alte aspect de interes public.

 

Consultanti profesionisti

 

Este posibil sa divulgam datele dumneavoastra cu caracter personal unor profesionisti in consultanta, precum avocati, auditori, consultanti si asiguratori, dupa caz, in cadrul serviciilor profesionale pe care ni le furnizeaza.

 

Terte parti in legatura cu vanzarea unei afaceri

 

In cazul in care facem o vanzare sau un transfer al activelor, sau suntem altfel implicati intr-o fuziune sau un transfer de activitate / active, este posibil sa transferam datele dumneavoastra cu caracter personal uneia sau mai multor terte parti in cadrul acelei tranzactii. La aparitia unei schimbari in afacere, noii proprietari pot utiliza datele cu caracter personal in acelasi mod ca cel descris in prezenta Nota de informare.

 

Alte terte parti cu consimtamantul dumneavoastra

 

Este posibil, de asemenea, sa distribuim datele dumneavoastra cu caracter personal unor alte terte parti, in cazul in care sunteti de acord cu o astfel de distribuire.

Transferuri internationale ale datelor dumneavoastra cu caracter personal

Atunci cand distribuim datele dumneavoastra cu caracter personal societatilor noastre afiliate sau altor societati cu care incheiem contracte (astfel cum este descris in sectiunea de mai sus („Cu cine partajam datele dumneavoastra cu caracter personal?”), respectivele societati pot fi situate in afara Spatiului Economic European („SEE”) UK sau tarii dumneavoastra de rezidenta, dupa caz, in tari care au legi de protectie a datelor cu caracter personal diferite de cele din tara dumneavoastra de rezidenta. In special, vom transfera datele dumneavoastra cu caracter personal societatilor din grupul nostru situate in Turcia, inclusiv Arçelik A.S.

 

Inainte de a transfera datele dumneavoastra cu caracter personal in afara SEE, UK sau tara dumneavoastra de rezidenta, vom lua masuri pentru a ne asigura ca respectivele date vor beneficia de acelasi nivel de protectie ca cel prevazut de legile aplicabile privind protectia datelor din SEE, UK sau tara dumneavoastra de rezidenta, dupa caz. De exemplu, putem include clauzele contractuale standard adoptate de Comisia Europeana in contractele noastre cu terte parti sau companiile din grupul nostru pentru a asigura garantii adecvate protejarii datelor dumnevoastra cu caracter personal. Va rugam sa ne contactati prin utilizarea datelor din sectiunea ”Cum sa ne contactati” pentru mai multe informatii referitoare la masurile specifice luate de noi.

 

Arçelik A.S. poate transfera datele dumneavoastra cu caracter personal tertelor parti localizate in state care nu asigura un nivel adecvat de protectie. Asemenea transferuri se vor efectua in conformitate cu legislatiile aplicable, inclusiv, dupa caz, cerintele contractuale stipulate in clauze contractuale standard.

Cat timp pastram datele dumneavoastra cu caracter personal

Datele dumneavoastra cu caracter personal vor fi pastrate doar pe perioada de timp necesara in mod rezonabil pentru atingerea scopurilor prevazute in prezenta Nota de informare, in conformitate cu legile aplicabile, inclusiv in scopul indeplinirii oricaror cerinte legale, de reglementare, contabile sau de raportare.

Cum pastram datele cu caracter personal in conditii de siguranta

Vom lua masuri de precautie rezonabile pentru a va proteja datele dumnevoastra cu caracter personal impotriva pierderii, utilizarii necorespunzatoare sau modificarii. Printre alte masuri, asiguram securitatea datelor dumneavoastra cu caracter personal prin criptare, protejarea parolei si prin restrictionarea in alt mod a accesului la datele dumneavoastra cu caracter personal.

 

Din pacate, transmiterea informatiilor pe internet nu este complet sigura. Desi vom depune toate eforturile necesare protejarii datelor dumneavoastra conform legii, nu putem garanta securitatea datelor care ne-au fost transmise prin mijloace nesecurizate; orice transmitere de acest fel este pe propriul dumneavoastra risc.

Care sunt drepturile dumneavoastra in legatura cu datele cu caracter personal

Aveti urmatoarele drepturi cu privire la datele dumneavoastra cu caracter personal pe care le prelucram, sub rezerva conditiilor prevazute in legile aplicabile:

 

• Dreptul de a solicita accesul la datele dumneavoastra cu caracter personal (cunoscut drept ”cerere de acces”) si informatii suplimentare despre modul in care va prelucram datele cu caracter personal conform prezentei Note de informare;
• Dreptul de a solicita rectificarea oricaror date cu caracter personal inexacte sau incomplete;
• Dreptul de a solicita stergerea datelor dumneavoastra cu caracter personal sau restrictionarea prelucrarii datelor dumneavoastra cu caracter personal;
• Dreptul de a va opune prelucrarii de catre noi a datelor dumneavoastra cu caracter personal;
• Dreptul de a retrage orice consimtamant pe care l-ati acordat;
• In anumite circumstante, dreptul de a solicita portabilitatea datelor;
• Dreptul de a depune o plangere la autoritatea de supraveghere a protectiei datelor competenta; si
• Dreptul de a contesta anumite decizii automate pe care le luam in legatura cu dumneavoastra si care produc efecte juridice sau va afecteaza in mod similar intr-o masura semnificativa. De obicei nu desfasuram un astfel de proces decizional automatizat dar, in cazul in care vom face acest lucru, vom comunica clar cazurile in care sunt luate astfel de decizii.

Pentru a va exercita drepturile, va rugam sa ne contactati folosind datele de contact prevazute in sectiunea ”Cum sa ne contactati.”

Website-uri si continut ale tertelor parti

Tertele parti, ale caror site-uri le puteti vizita facand click pe un link din Site, pot avea politici de confidentialitate mai putin stricte. Nu avem control asupra acestor politici si va indemnam sa cititi declaratiile de confidentialitate ale acestor site-uri inainte de a furniza orice date cu caracter personal.

Cookies

Utilizam cookies si tehnologii similare pe Site-ul nostru. Un cookie este un fisier de mici dimensiuni stocat pe dispozitivul dumneavoastra atunci cand accesati site-ul nostru. Un fisier cookie contine informatii referitoare la dumneavoastra si vizita dumneavoastra pe Site-ul nostru. Cookie-urile sunt utilizate pentru a asigura functionalitatea site-ului, a identifica utilizatorii si a cunoaste modalitatii in care utilizatorii interactioneaza cu website-urile. A se vedea Nota de informare privind cookie-urile pentru mai multe informatii referutoare la cum utilizam cookies si tehnologiile similare.

Gestionarea Cookie-urilor

Puteti schimba setarile browser-ului in orice moment astfel incat cookie-urile sa nu fie acceptate. Puteti afla mai multe despre modalitatea de blocare a cookie-urilor prin accesarea http://www.allaboutcookies.org/. Va rugam sa aveti in vedere faptul ca, prin blocarea completa a cookie-urilor, multe website-uri nu vor functiona in mod corespunzator si o parte din functionalitatea Site-urilor noastre nu va merge deloc.

 

Puteti gestiona cookie-urile dumneavoastra setate de acest website prin apasarea unui clic pe butonul de mai jos:

 

Gestionarea Cookies Lista Cookies

Autoritatile de Supraveghere

Autoritatile de Supraveghere sunt autoritati publice independente care verifica, in baza prerogativelor de investigatie si corective, modul cum se aplica legea privind protectia datelor cu caracter personal. Acestea furnizeaza consiliere de specialitate cu privire la problemele de protectia datelor si gestioneaza reclamatiile depuse impotriva incalcarilor legislatiei protectiei datelor.

 

Punctul de contact principal, ca regula generala, pentru intrebari privind protectia datelor, este Autoritatea de Supraveghere din tara in care societatea isi are sediul principal. Cu toate acestea, daca societatea prelucreaza date cu caracter personal in tari diferite sau este partea a unui grup de companii din diferite state, punctul de contact principal poate fi o Autoritate de Supraveghere din alt stat.

 

Pentru statele din SEE (Spatiul Economic European) gasiti Autoritatea de Nationala de Supraveghere facand click aici.

Modificari ale acestei Note de Informare

Putem modifica si actualiza aceasta Nota de informare din cand in cand. Orice modificare va fi afisata pe aceasta pagina.

 

Aceasta Nota de informare a fost actualizata ultima oara la data de 02.06.2021.

 Website Privacy Notice – corporate website

Welcome to Arctic. This privacy notice describes how we collect, use, and share your personal data:

• through your use of our website at www.beko.ro  (“the Site”),
• where we enter into business partnerships with you (or the company you work for), and
• where you (or the company you work for) provides services to us.

We recommend that you read this privacy notice in full to ensure you are fully informed. However, if you only want to access a particular section of this notice, then you can click on the heading below to access the information for that topic.

Please note that the Site is not aimed at children and we do not knowingly collect data relating to children.

Who we are

When we refer to “Arctic”, “we” or “us”, we are referring to Arctic and its affiliated companies involved in the processing of your personal data.

 

We are also a member of the Arçelik Group. More information about the Arçelik Group can be found on Arçelik’s website here.

 

If you have questions about the processing operations of our parent company, Arçelik A.S., you can view their privacy policy here.

How to contact us

If you have any questions about how we use your personal data or this privacy notice in general, please contact us using this form.

When do we collect your personal data?

• When you contact us with general queries, complaints or public relations inquiries.
• When you visit our Site, we capture information automatically through cookies and similar technologies. You can manage these when you visit our Sites. See our Cookie Notice for further information.
• During the course of our commercial discussions, such as entering into business partnerships or where we engage you to provide services to us,
• When we organize and carry out business trips, marketing events or promotional marketing contests and campaigns (such as incentive campaigns) and you decide to take part at them;
• When we are handling immigration formalities on your behalf, in order to allow you to visit our company for business purpose;
• When you visit our offices and we provide you internet access or, we capture your image by video surveillance security systems or we process certain information about you in order to register as a visitor;
• When you access one of ours dedicated whistle-blower line, in order to confidentially report violations or concerns regarding behaviours that may violate Global Code of Conduct and company’s ethical principles.
• We may collect personal data about you through your colleagues or, where available, through publicly available sources, such as professional networking sites , general market research, Trade Register, Land Register, etc.

If you provide us or our service providers with any personal data relating to other individuals, you confirm that you have the authority to do so, and where required, have obtained the necessary consent and acknowledge that it may be used in accordance with this Privacy Notice.

 

We may provide additional Privacy statement on certain occasions when we collect or process personal data about you, which should be read in conjunction with this Privacy Notice.

What types of personal data do we collect?

Where we talk about “personal data” in this privacy notice, this means any information that may be used alone or in combination with other information to identify you.

 

The types of information we collect are set out below:

 

• We need a small amount of information from our business partners and service providers to ensure that our contract runs smoothly. For example, we need contact details of relevant individuals (such as names, telephone numbers, and email addresses) so that we can communicate with you.
• We need your contact data, signature, data regarding the status and/or professional characteristics (such as: occupation, position, employer, qualifications) in order to conclude and execute the contract with you or with the company whose representative / contact person you are. We also need other information, such as your bank details so that we can pay for the services you provide (if this is part of the contractual arrangements between us). We may also hold extra information that someone in your organisation has chosen to tell us from time to time.
• Details of your interactions with us when you contact us via website’s contact form, email (for public relations inquiries), telephone, or post using the details listed on the Site.
• Personal data from the notifications you send us, documents attesting your identity in order to organise business trips, to schedule reservations, to organize and carry out marketing events or promotional marketing contests or campaigns;
• We capture your image by video surveillance systems and process certain information about you during your visit in our offices, which may include: name, surname, e-mail address, phone number, position, time and date of arrival vehicle registration number, route, serial and number of the identity documents (identity card, passport, identity document/card for Romanian citizens or, where appropriate, passport/residence permit for foreign citizens).
• You may want to share your name, contact information or other related information (such as evidence or documentation related to the issue) when you decide to report violations or concerns regarding behaviour that may violate Global Code of Conduct and Ethical principles. Copies of documents you provide to us to prove your age or identity where the law requires this. For example, if you send us a request relating to your personal data, we may need further information to verify your identity. We will therefore process personal data contained in the identity documents you choose to provide us with.
• Information we collect through cookies and similar technologies. Data we collect automatically includes the type of web browser or mobile device, your operating system, your IP address, the URL of the landing page and the referring website, the time and date of your visit to the Site, and the search terms used by you to reach the Site. For more information, please see our Cookie Notice.

What lawful bases do we rely on for processing your personal data?

There are several different reasons under data protection law for which we may collect and process your personal data. These include:

 

Performing contractual obligations

 

In some circumstances, we need your personal data to comply with our contractual obligations. For example, where we process your personal data in connection with obtaining services from you.

 

Complying with a legal obligation

 

If the law requires us to, we may need to collect and process your personal data.

 

Legitimate interests

 

We may process your personal data where it is necessary for our legitimate interests as a company, where this does not override your data protection interests and fundamental rights. For example, we will process your personal data to administer and manage our business relationship with you.

How and why we use your personal data

This section tells you how and why we will use your personal data and explains the lawful basis we rely on in each case. Please remember that if you choose not to share your personal data with us, we may not be able to provide the services or products you have requested.

 

We process your personal data for the following purposes on the basis of our contractual obligations to you:

 

• To store (and update where necessary) your contact details on our database so that we can contact you in relation to our agreements.

 

We process your personal data for the following purposes to comply with our legal obligations.

 

• To send you service-related communications which are required by law, or necessary to inform you about updates to the services we provide to you. For example, updates to our privacy notice or terms and conditions.
• To verify your identity where the law requires us to.
• To comply with applicable legal, regulatory or professional requirements (such as: archiving and keeping records of the contracts and relevant documents, based on which the parties had trade and economic relations; financial- accounting rules; managing claims, legal files, civil and criminal cases), resolving requests and addressing communications from the competent authorities;

 

We process your personal data for the following purposes on the basis of our legitimate interests.

 

• To administer our business relationship with you.
• To respond to your queries, including any public relations inquiries .
• To deliver relevant website content to you across our Site and to measure and understand the effectiveness of the content we serve to you.
• To administer and protect our Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To use data analytics to improve our Site, content, marketing, and user experience.
• To protect our business from fraud and other illegal activities.
• For audit and report purposes, internal compliance and risk analysis, use of systems and applications (hosted or internal), as well as for the purposes of relations with other contractual partners;
• To protect or enforce our legal rights, for example defending Arctic in the case of legal disputes.

Who do we share your personal data with?

We sometimes share your personal data with third parties. The types of third parties with which we share personal data are described below:

 

Other Arcelik group companies

We may share your personal data with other companies belonging to the Arçelik Group, including our parent company Arçelik A.S. in Turkey, who may use your personal data for purposes and in a manner consistent with the information set out in this privacy notice. In particular, Arçelik A.S. will process some of your personal data for analysing and reporting purposes at a global level based on its legitimate interests in developing the Arçelik Group’s business and complying with local rules and regulations. Arçelik A.S. may disclose your personal data to third parties (such as service providers, agents and public authorities and institutions) where it is necessary for Arçelik A.S. to lawfully carry out its business activities in accordance with the purposes set out above and as required and permitted by applicable law.

 

Service providers

We may disclose your personal data to companies that provide services to us and other members of the Arçelik Group. Examples of the types of service providers we work with include:

 

• IT companies that operate the Site on our behalf,
• Customer relationship management companies who help us manage our contacts database and our communications with you, and
• Customer services companies who operate and manage our call center.

 

Our service providers are required to keep your personal data confidential and are not allowed to use it for any other purpose than to carry out the services they are performing for us.

 

Third parties where required by law

We may disclose your personal data to a third party if it is necessary to comply with a legal obligation or the decision of a judicial authority, a public authority or a government body or if disclosure is necessary for national security, law enforcement or other issues of important public interest.

 

Professional advisors

We may disclose personal data to professional advisors, such as lawyers, auditors, consultants and insurers, as necessary in the course of the professional services they provide us with.

 

Third parties in connection with a business sale

If we make a sale or transfer of assets or are otherwise involved in a merger or business / asset transfer, we may transfer your personal data to one or more third parties as part of that transaction. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy notice.

 

Other third parties with your consent

We may also share your personal data with other third parties when you consent to such sharing.

International transfers of your personal data

When we share your personal data with our affiliated companies or other companies with whom we contract (as described in ‘Who do we share your personal data with?’), these companies may be located outside the European Economic Area (“EEA”) , the UK or your country of residence, as applicable, in countries with different laws for protecting personal data than the laws in your country of residence. In particular, your personal data may be transferred to our group companies located in Turkey, including Arçelik A.S.

 

If we transfer your personal data outside the EEA, the UK or your country of residence, as applicable, we will take steps to ensure that your data will receive the same level of protection as if it was being processed within the EEA, the UK or your country of residence, as applicable. For example, we may include standard contractual clauses adopted by the European Commission in our contracts with third parties or our group companies to ensure there are safeguards in place to protect your personal data. Please contact us using the details in ‘How to contact us’ for more information about the specific measures we have taken.

 

Please note that Arçelik A.S. may further transfer your personal data to third parties located in countries that do not provide an adequate level of data protection. Such transfers will be carried out in accordance with applicable laws including where applicable, contractual requirements set out in standard contractual clauses.

How long do we keep your personal data?

We will only keep your personal data for as long as reasonably necessary for the purposes set out in this privacy notice and in accordance with applicable laws. This may include satisfying any legal, accounting, or reporting requirements.

How do we keep your personal data secure?

We will take reasonable precautions to protect your personal data against loss, misuse or alteration. Among other measures, we ensure the security of your personal data by means of encryption, password protection and by otherwise restricting access to it.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data as required by law, we cannot guarantee the security of your personal data transmitted to us using unsecured means; any such transmission is at your own risk.

What are your rights relating to your personal data?

You have the following rights with respect to your personal data that we process, subject to conditions set out in the applicable laws:

 

• to request access to your personal data (commonly known as a “subject access request”) and to certain additional information about our processing of your personal data that this privacy notice is designed to address,
• to request the correction of any inaccurate or incomplete personal data,
• to request the erasure of your personal data or the restriction of the processing of your personal data,
• to object to our processing of your personal data,
• to withdraw any consent you have given,
• under certain circumstances to demand data portability,
• to lodge a complaint with the applicable data protection supervisory authority; and
• to contest certain automated decisions we make about you that have legal or otherwise similarly significant consequences. We do not typically carry out such automated decision-making but, if we do, we will make it clear where such decisions are being made.

 

To exercise your rights, please contact us using the contact details listed in ‘How to contact us’.

Third-party websites and content

 

Third parties, whose sites you may visit after clicking on a link from the Site, may have less stringent privacy policies. We do not have control over these policies and urge you to read their privacy statements before providing any personal data to such sites.

 

Cookies

We use cookies and similar technologies on our Sites. A cookie is a small file that is downloaded on your device when you access a webpage on the Sites. The cookie contains information about you and your visit to our Site. Cookies are widely used to make websites work, to distinguish unique users, and learn how users interact with the websites. Please see our Cookie Notice for more information about how we use cookies and similar technologies.

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Supervisory Authorities

Supervisory Authorities are independent public authorities that supervise, through investigative and corrective powers, the application of the data protection law. They provide expert advice on data protection issues and handle complaints lodged against violations of the applicable data protection legislation.

 

Generally speaking, the main contact point for questions on data protection is the Supervisory Authority in the country where company/organization in question is based. However, if that company/organization processes data in different countries or is part of a group of companies established in different countries, that main contact point may be a Supervisory Authority in another country.  

 

For EEA (European Economic Area) countries find your National Supervisory Authority clicking here. 

Changes to this Privacy notice

We may change and update this privacy notice from time to time. Any changes to our privacy notice will be posted on this page.This Privacy notice was last updated on 02.06.2021.