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Nota de informare privind protectia datelor clientilor
Bine ati venit la Beko Romania. Aceasta Nota de informare privind protectia datelor descrie modalitatea in care colectam, utilizam si partajam datele dumneavoastra cu caracter personal atat online pe durata utilizarii site-ului nostru web accesand www.beko.ro si www.extragarantie.beko.ro (”Site-ul”), cat si offline.
Va recomandam sa cititi integral aceasta Nota de informare privind protectia datelor, pentru a va asigura ca sunteti complet informati. Cu toate acestea, daca doriti sa accesati doar o anumita parte a acestei Note de informare, puteti apasa click pe una din Sectiunile de mai jos pentru a accesa informatiile dedicate acelei sectiuni.
Atentie, Site-ul nu este destinat copiilor si nu colectam cu buna stiinta datele referitoare la copii.
Atentie, produsele si serviciile noastre nu sunt destinate copiilor si nu colectam cu buna stiinta date referitoare la copii.
Atunci cand ne referim la “Beko Romania”, “noi” sau “noua”, ne referim la Beko Romania si companiile sale afiliate implicate in prelucrarea datelor dumneavoastra cu caracter personal.
Suntem membru al Groupului Arçelik. Mai multe informatii referitoare la Groupul Arçelik se pot gasi pe website-ul Arçelik aici.
Daca aveti intrebari referitoare la operatiunile de prelucrare ale companiei-mama, Arçelik A.S., puteti consulta Politica lor de confidentialitate aici.
Daca aveti intrebari referitoare la modul cum utilizam datele dumneavoastra cu caracter personal sau cu privire la aceasta Nota de informare in general, va rugam sa ne contactati prin intermediul acestui Formular.
- Cand va creati un cont pe site-ul nostru.
- Cand participati la un concurs, o campanie sau promotie.
- Atunci cand decideti sa participati la studii de piata trimise de noi.
- Cand ne contactati, pe noi sau partenerii nostri, pentru intrebari sau sesizari.
- Cand vizitati Site-urile noastre si utilizati contul dumneavoastra pentru a cumpara produse si servicii sau atunci cand ne contactati pentru a inregistra garantia comerciala (extra-garantia). Cand vizitati Site-urile noastre, stocam informatii automat prin intermediul cookie-urilor si tehnologiilor similare. Le puteti gestiona atunci cand vizitati Site-urile noastre. A se vedea Nota de informare privind cookie-urile pentru informatii suplimentare.
- Atunci cand ne contactati, pe noi sau partenerii nostri, pentru servicii post-vanzare precum interventii service, restituirea contra-valorii produsului sau inlocuirea produsului achizitionat.
- Atunci cand achizitionati un serviciu de reparatie sau o extra-garantie (garantie comerciala), vom colecta datele dumneavoastra cu caracter personal pentru a o transfera partenerilor nostri de afaceri pentru gestionarea garantiei dumneavoastra.
- Cand ne contactati prin intermediul social media– de exemplu, atunci cand transmiteti un comentariu sau puneti o intrebare pe una dintre paginile platformei noastre de social-media.
- Atunci cand ati acordat permisiunea cuiva de a partaja informatii, detinute despre dumneavoastra. De exemplu, daca achizitionati produsele noastre prin intermediul retailerilor sau atunci cand va dati consimtamantul pentru a primi reclama de la terte parti sau pentru cookie-urile analitice.
- Atunci cand completati un formular, precum Formularul pentru inregistrarea extra-garantiei produsului achizitionat.
- De asemenea, colectam, utilizam si partajam date agreate, precum date statistice sau demografice pentru scopuri diverse. ”Date agregate” se refera la informatiile care pot rezulta din datele dumneavoastra cu caracter personal, dar care nu vor dezvalui in mod direct sau indirect identitatea dumneavoastra, de ex. datele agregate referitoare la toti vizitatorii wesite-ului.
In cazul in care ne furnizati date cu caracter personal ale unei terte parti (de exemplu, in cazul in care transmiteti o sesizare privind produsul unui membru al familiei), trebuie sa va asigurati ca ati notificat respectiva terta parte inainte de a ne dezvalui datele sale cu caracter personal, aratandu-i aceasta Nota de informare, explicandu-i ca datele sale cu caracter personal vor fi prelucrate in conformitate cu aceasta Nota de informare, siobtinand consimtamantul sau, daca este cazul.
Putem furniza Note de informare suplimentare atunci cand colectam sau prelucram date cu caracter personal despre dumneavoastra in anumite ocazii, care ar trebui citite impreuna cu aceasta Nota de informare.
Atunci cand vorbim despre ”date cu caracter personal” in aceasta Nota de informare, ne referim la orice informatii care pot fi utilizate individual sau in combinatie cu alte informatii pentru a va identifica.
Tipurile de informatii pe care le colectam sunt mentionate mai jos:
- Daca achizitionati un produs sau un serviciu de la noi sau aveti un cont online la noi, putem colecta urmatoarele informatii: numele dumneavoastra, sexul, adresa de facturare /livrare, numarul de telefon, adresa de email, utilizatorul, informatii de plata (inclusiv, datele cardului).
- Detalii despre preferintele dvs. de marketing, inclusiv daca sunteti de acord sa va impartasim detaliile cu parteneri.
- Detalii privind interactiunea dumneavoastra cu noi atunci cand ne contactati prin call center, prin canalele online sau pe orice alt canal de comunicare.
De exemplu, atunci cand sunati la call centre-ul nostru, putem colecta informatii de marketing (precum, informatii referitoare la obiceuri / preferinte / comportament, si alte informatii rezultate din conversatiile noastre cu dumneavoastra), datele privind sesizarile sau comentariile pe care le lasati, datele achizitiilor facute si ale oricarui produs care necesita reparatie (inclusiv, codul produsului, defecte, reparatii, comerciantul si costul garantiilor extinse), si informatii referitoare la circumstantele personale relevante furnizarii serviciilor.
Daca sunati pentru a solicita inlocuirea/restituirea contra-valorii produsului, putem prelucra si date privind efectuarea platii. Retineti ca apelurile efectuate catre call center-ul nostru pot fi inregistrate in scopul controlului calitatii.
- Datele istoricului achizitiei, inclusiv modelul si cod, serie produs achizitionat, nume magazin/retailer (daca nu cumparati produsul direct de la noi), si data achizitiei. Colectam, de asemenea, datele de contact mentionate mai sus daca va inregistrati produsul pentru garantie.
- Informatiile cardului de plata.
- Datele interactiunilor cu noi prin intermediul paginilor de social media. De exemplu, daca transmiteti o intrebare despre produsele noastre sau lasat un comentariu pe profilul Facebook, putem colecta acel comentariu si datele personale continute in acel comentariu (de exemplu, numele utilizatorului din social media si orice alte date ale profilului asociate acelui comentariu).
- Copiile documentelor furnizate noua pentru a face dovada varstei sau identitatii, acolo unde legea impune. De exemplu, daca ne trimiteti o cerere referitoare la datele personale, exista posibilitatea de a avea nevoie de mai multe informatii pentru a va verifica identitatea. Vom prelucra astefl datele cu caracter personal incluse in actele de identitate pe care ni le furnizati in acest scop.
- Informatiile colectate de noi prin cooki-uri si tehnologii similare. Datele colectate de noi automat includ tipul de browser web sau dispozitiv mobil, sistemul dumneavoastra de operare, adresa IP, adresa URL a paginii de landing si website-ul de referinta, ora si data vizitarii Site-ului, si termenii de cautare utilizati de dumneavoastra pentru a ajunge la Site. Pentru mai multe informatii, a se Nota de informare privind cookie-urile.
- Pot exista circumstante care necesita prelucrarea unor informatii mai sensibile despre dumneavoastra, cunoscute sub numele de ”categorii speciale de date cu caracter personal”. De exemplu, putem colecta anumite date referitoare la starea dumneavoastra de sanatate (precum pierderea vazului sau auzului) atunci cand programam reparatii ale unui produs, daca considerati ca inginerii nostri necesita cunoasterea acestor informatii atunci cand va viziteaza in acest scop.
Exista diferite temeiuri conform legislatiei protectiei datelor in baza carora putem colecta si prelucra datele personale. Acestea includ:
Consimtamantul
Ne bazam pe acest temei atunci cand ne-ati dat consimtamantul pentru colectarea si prelucrarea datelor dumneavoastra pentru un scop specific. De exemplu, atunci cand bifati o casuta pentru a va abona la newsletter-ul nostru prin e-mail.
Necesitate contractuala
In anumite circumstante, avem nevoie de datele dumneavoastra personale pentru a ne respecta obligatiile contractuale. De exemplu, daca achizitionati un produs de la retailerii nostri sau prin intermediul Site-urilor noastre, vom colecta adresa dumneavoastra pentru a va trimite produsul. De asemenea, daca oferim o extra-garantie (garantie comerciala) in baza unui Regulament de Campanie, vom prelucra datele dumneavoastra personale pentru a va transmite certificatul de garantie comerciala.
Respectarea obligatiei legale
Este posibil sa fim obligati prin lege sa colectam si sa prelucram anumite date cu caracter personal despre dumneavoastra. De exemplu, pentru oferirea garantiei legale pentru produsul achizitionat.
Interese legitime
Este posibil sa prelucram datele dumneavoastra cu caracter personal in cazul in care acest lucru este necesar pentru interesele noastre legitime in calitate de societate, cu respectarea drepturilor si intereselor dumnoeavoastra fundamentale. De exemplu, vom prelucra datele personale atunci cand ne contactati pentru a raspunde la intrebari cu caracter general referitoare la produs (legate de reparatia/inlocuirea produsului sau restituirea contra-valorii produsului), si sesizari.
Aceasta sectiune explica cum si de ce utilizam datele dumneavoastra cu caracter personal, precum si temeiul legal in fiecare caz. In cazul in care nu ne furnizati anumite date cu caracter personal in vederea prelucrarii descrise in aceasta Nota de informare, este posibil sa nu putem sa va furnizam serviciul sau produsul solicitat.
Prelucram datele dumneavoastra cu caracter personal in cazul in care este necesar pentru indeplinirea obligatiilor contractuale fata de dumneavoastra, pentru urmatoarele scopuri:
- Pentru a crea si administra contul dumneavoastra online.
- Pentru a procesa orice comenzi pe care le faceti prin utilizarea Site-urilor, de pe telefon, sau prin intermediul comerciantilor terti. Este posibil ca datele dumneavoastra sa fie transmise unei alte companii pentru livrarea produsului sau pentru prestarea serviciului comandat.
- Pentru furnizarea de servicii post-vanzare, inclusiv programarea si efectuarea de reparatii sau inlocuiri de produse, procesarea restituirii contracvalorii produsului, trimiterea de piese de schimb si accesorii, furnizarea unei garantii comerciale pentru produsele achizitionate.
- Pentru gestionarea unui concurs, promotie sau companie organizate de noi sau de partenerii nostri de afaceri, la care ati decis sa participati.
Dupa caz, prelucram datele dumneavoastra cu caracter personal in baza consimtamantului, pentru urmatoarele scopuri:
- Cu consimtamantul dumneavoastra, vom utiliza datele dumneavoastra cu caracter personal pentru a va informa in legatura cu produsele si serviciile noastre prin email sau telefon. Aveti libertatea de a va retrage consimtamantul dat pentru a primi comunicari de marketing de la noi, prin orice canale si in orice moment.
- Cu consimtamantul dumneavoastra, partajam datelor cu caracter personal cu afiliati si parteneri terti, atunci cand ati optat pentru primirea de comunicari de marketing din partea lor.
- Cu acordul dumneavoastra explicit, prelucram categorii speciale de date cu caracter personal in scopul programarii unei vizite din partea inginerului desemnat pentru efectuarea de reparatii asupra produsului.
- Daca sunteti de acord si doriti sa fiti pus(a) in contact cu un operator call center, vom inregistra conversatia in scopul de controlul calitatii.
Daca ne-ati dat consimtamantul, il puteti retrage ulterior in orice moment contactandu-ne la datele furnizate la sectiunea ”Cum sa ne contactati”. Retragerea consimtamantului nu va aduce atingere caracterului legal al prelucrarii bazate pe consimtamant inainte de retragerea acestuia.
Dupa caz, va prelucra datele dumneavoastra cu caracter personal in baza obligatiilor legale, pentru urmatoarele scopuri:
- Pentru a va trimite comunicari asociate serviciului care sunt cerute de lege sau care sunt necesare pentru a va informa despre actualizarile serviciilor furnizate dumneavoastra. De exemplu, actualizarea Notelor de informare privind protectia datelor sau Termenilor si conditiilor.
- Pentru a va oferi garantia pentru produsul achizitionat.
- Pentru a efectua reparatia, restituirea contravalorii sau inlocuirea produsului achizitionat, in cazul neconformitatii sale sau in cazul unor vicii ascunse;
- Pentru a verifica varsta sau identitatea dumneavoastra, acolo unde legea impune.
Va prelucram datele cu caracter personal in baza intereselor noastre legitime, pentru urmatoarele scopuri:
- Pentru a procesa plati si a preveni tranzactiile frauduloase.
- Pentru a raspunde la intrebarile dumneavoastra cu caracter general, inclusiv problemele asociate produsului (reparatii ale produsului /inlocuiri, sau cereri de restituire), si sesizari.
Va rugam sa aveti in vedere faptul ca putem pastra evidenta corespondentei pe care ati avut-o cu noi pentru a va putea informa despre comunicari viitoare si a putea demonstra cum comunicam cu dumneavoastra pe durata procesului. Putem deasemenea sa folosim aceste informatii pentru a comunica strategia noastra de marketing, prin pastrarea detaliilor despre obiceiurile clientului, preferintele si comportamentul lui fata de anumite produse si servicii.
- Pentru a va trimite chestionare de feedback, studii de satisfactie si a desfasura studii de piata in scopul imbunatatirii serviciilor si evaluarii satisfactiei clientului.
- Pentru a va crea un profil folosind informatiile colectate despre dumneavoastra (asa cum este descris in sectiunea ”Ce tipuri de date cu caracter personal colectam”) pentru a ajuta la personalizarea produselor si serviciilor, si comunicarilor de marketing trimise catre dumneavoastra.
- Pentru a va furniza continut relevant din Site-ul nostru si pentru a masura si intelege eficacitatea continutului pe care vi-l transmitem.
- Pentru a administra si proteja Site-ului nostru (inclusiv suport tehnic, analiza datelor, testarea, mentenanta sistemului, raportarea si gazduirea datelor).
- Pentru analiza datelor in scopul imbunatatirii Site-ului nostru, marketing si experienta utilizatorului.
- Pentru protejarea afacerii noastre impotriva fraudei si a altor activitati ilegale.
- Pentru protejarea sau recunoasterea drepturilor noastre legale, in scopul apararii in cazul disputelor legale.
Uneori, partajam datele dumneavoastra cu caracter personal cu terte parti. Tipurile de terte parti cu care partajam datele personale sunt descrise mai jos:
Alte companii ale grupului Arcelik
Este posibil sa distribuim datele dumneavoastra cu caracter personal altor companii care apartin Grupului Arçelik, inclusiv compania-mama Arçelik A.S. din Turcia, care poate utiliza datele dumneavoastra cu caracter personal in scopul si conform informatiilor prevazute in aceasta Nota de informare.
In special, Arçelik A.S. va prelucra o parte din datele cu caracter personal in scopuri de analiza si raportare la un nivel Global in baza intereselor sale legitime de a dezvolta activitatea Grupului Arçelik si a se conforma cu regulile si reglementarile locale. Arçelik A.S. poate divulga datele dumneavoastra cu caracter personal unor terte parti (precum, furnizorii de servicii, agentii, autoritati si institutii publice) in cazul in care acest lucru este necesar pentru Arçelik A.S. in vederea desfasurarii in mod legal a activitatilor sale in conformitate cu scopurile prevazute mai sus si astfel cum este impus si permis de legea aplicabila.
Furnizori de servicii
Este posibil sa divulgam datele dumneavoastra cu caracter personal companiilor care presteaza servicii pentru noi sau membrii Grupului Arçelik, cum ar fi:
- Companiile IT care administrareaza Site-ul in numele nostru;
- Companii de curierat, care va livreaza produsele nostre;
- Companii de marketing direct care ne ajuta sa gestionam comunicarile electronice cu dumneavoastra;
- Furnizorii de servicii de plata care gestioneaza platile noastre online, atunci cand achizitionati produse prin Site-urile noastre; si
- Reteaua noastra de ingineri care asigura reparatiile produselor si serviciilor pe care le-ati achizitionat de la noi.
Furnizorii de servicii trebuie sa pastreze confidentialitatea datelor dumneavoastra cu caracter personal si nu au dreptul sa le utilizeze in alte scopuri decat pentru a efectua serviciile pe care le presteaza pentru noi.
Terte parti, daca acest lucru este impus de lege
Este posibil sa divulgam datele dumneavoastra cu caracter personal unei terte parti, daca acest lucru este necesar pentru respectarea unei obligatii legale sau a deciziei unei autoritati judiciare, a unei autoritati publice sau a unui organism guvernamental, sau in cazul in care divulgarea este necesara pentru securitatea nationala, aplicarea legii sau pentru alte aspect de interes public.
Parteneri de afaceri
Este posibil sa divulgam datele dumneavoastra cu caracter personal partenerilor nostri de afaceri in scopul lor propriu, in cazul in care divulgarea este necesara pentru a va putea furniza produsele si serviciile.
De asemenea, putem transmite datele dvs. cu caracter personal unor terte parti in scop de marketing direct, dar numai în cazul in care v-ati dat consimtamantul in momentul furnizarii datelor.
Consultanti profesionisti
Este posibil sa divulgam datele dumneavoastra cu caracter personal unor profesionisti in consultanta, precum avocati, auditori, consultanti si asiguratori, dupa caz, in cadrul serviciilor profesionale pe care ni le furnizeaza.
Terte parti in legatura cu vanzarea unei afaceri
In cazul in care facem o vanzare sau un transfer al activelor, sau suntem altfel implicati intr-o fuziune sau un transfer de activitate / active, este posibil sa transferam datele dumneavoastra cu caracter personal uneia sau mai multor terte parti in cadrul acelei tranzactii. La aparitia unei schimbari in afacere, noii proprietari pot utiliza datele cu caracter personal in acelasi mod ca cel descris in prezenta Nota de informare.
Alte terte parti cu consimtamantul dumneavoastra
Este posibil sa divulgam datele dumneavoastra cu caracter personal altor terte parti atunci cand va dati consimtamantul in acest sens.
Atunci cand distribuim datele dumneavoastra cu caracter personal societatilor noastre afiliate sau altor societati cu care incheiem contracte (astfel cum este descris in sectiunea de mai sus („Cu cine partajam datele dumneavoastra cu caracter personal?”), respectivele societati pot fi situate in afara Spatiului Economic European („SEE”) UK sau tarii dumneavoastra de rezidenta, dupa caz, in tari care au legi de protectie a datelor cu caracter personal diferite de cele din tara dumneavoastra de rezidenta. In special, vom transfera datele dumneavoastra cu caracter personal societatilor din grupul nostru situate in Turcia, inclusiv Arçelik A.S.
Inainte de a transfera datele dumneavoastra cu caracter personal in afara SEE, UK sau tara dumneavoastra de rezidenta, vom lua masuri pentru a ne asigura ca respectivele date vor beneficia de acelasi nivel de protectie ca cel prevazut de legile aplicabile privind protectia datelor din SEE, UK sau tara dumneavoastra de rezidenta, dupa caz. De exemplu, putem include clauzele contractuale standard adoptate de Comisia Europeana in contractele noastre cu terte parti sau companiile din grupul nostru pentru a asigura garantii adecvate protejarii datelor dumnevoastra cu caracter personal. Va rugam sa ne contactati prin utilizarea datelor din sectiunea ”Cum sa ne contactati” pentru mai multe informatii referitoare la masurile specifice luate de noi.
Arçelik A.S. poate transfera datele dumneavoastra cu caracter personal tertelor parti localizate in state care nu asigura un nivel adecvat de protectie. Asemenea transferuri se vor efectua in conformitate cu legislatiile aplicable, inclusiv, dupa caz, cerintele contractuale stipulate in clauze contractuale standard.
Datele dumneavoastra cu caracter personal vor fi pastrate doar pe perioada de timp necesara in mod rezonabil pentru atingerea scopurilor prevazute in prezenta Nota de informare, in conformitate cu legile aplicabile, inclusiv in scopul indeplinirii oricaror cerinte legale, de reglementare, contabile sau de raportare.
Vom lua masuri de precautie rezonabile pentru a va proteja datele dumnevoastra cu caracter personal impotriva pierderii, utilizarii necorespunzatoare sau modificarii. Printre alte masuri, asiguram securitatea datelor dumneavoastra cu caracter personal prin criptare, protejarea parolei si prin restrictionarea in alt mod a accesului la datele dumneavoastra cu caracter personal.
Din pacate, transmiterea informatiilor pe internet nu este complet sigura. Desi vom depune toate eforturile necesare protejarii datelor dumneavoastra conform legii, nu putem garanta securitatea datelor care ne-au fost transmise prin mijloace nesecurizate; orice transmitere de acest fel este pe propriul dumneavoastra risc.
Trebuie sa continuati sa luati masurile necesare pentru a va pastra datele in conditii de siguranta si securitate, precum evitarea utilizarii ID-urilor de utilizator sau parolelor previzibile sau aparente, schimbarea parolelor dumneavoastra la intervale regulate, asigurarea ca nu ati divulgat parolele altor persoane, si ca nu v-ati dat consimtamantul unei terte parti pentru a avea acces la contul utilizatorului si datele personale.
Aveti urmatoarele drepturi cu privire la datele dumneavoastra cu caracter personal pe care le prelucram, sub rezerva conditiilor prevazute in legile aplicabile:
- Dreptul de a solicita accesul la datele dumneavoastra cu caracter personal (cunoscut drept ”cerere de acces”) si informatii suplimentare despre modul in care va prelucram datele cu caracter personal conform prezentei Note de informare;
- Dreptul de a solicita rectificarea oricaror date cu caracter personal inexacte sau incomplete;
- Dreptul de a solicita stergerea datelor dumneavoastra cu caracter personal sau restrictionarea prelucrarii datelor dumneavoastra cu caracter personal;
- Dreptul de a va opune prelucrarii de catre noi a datelor dumneavoastra cu caracter personal;
- Dreptul de a retrage orice consimtamant pe care l-ati acordat;
- In anumite circumstante, dreptul de a solicita portabilitatea datelor;
- Dreptul de a depune o plangere la autoritatea de supraveghere a protectiei datelor competenta; si
- Dreptul de a contesta anumite decizii automate pe care le luam in legatura cu dumneavoastra si care produc efecte juridice sau va afecteaza in mod similar intr-o masura semnificativa. De obicei nu desfasuram un astfel de proces decizional automatizat dar, in cazul in care vom face acest lucru, vom comunica clar cazurile in care sunt luate astfel de decizii.
Pentru a va exercita drepturile, va rugam sa ne contactati folosind datele de contact prevazute in sectiunea ”Cum sa ne contactati.”
Tertele parti, ale caror site-uri le puteti vizita facand click pe un link din Site, pot avea politici de confidentialitate mai putin stricte. Nu avem control asupra acestor politici si va indemnam sa cititi declaratiile de confidentialitate ale acestor site-uri inainte de a furniza orice date cu caracter personal.
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Autoritatile de Supraveghere sunt autoritati publice independente care verifica, in baza prerogativelor de investigatie si corective, modul cum se aplica legea privind protectia datelor cu caracter personal. Acestea furnizeaza consiliere de specialitate cu privire la problemele de protectia datelor si gestioneaza reclamatiile depuse impotriva incalcarilor legislatiei protectiei datelor.
Punctul de contact principal, ca regula generala, pentru intrebari privind protectia datelor, este Autoritatea de Supraveghere din tara in care societatea isi are sediul principal. Cu toate acestea, daca societatea prelucreaza date cu caracter personal in tari diferite sau este partea a unui grup de companii din diferite state, punctul de contact principal poate fi o Autoritate de Supraveghere din alt stat.
Pentru statele din SEE (Spatiul Economic European) gasiti Autoritatea de Nationala de Supraveghere facand click aici.
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Website Privacy Notice – consumer brands
Welcome to Beko Romania. This privacy notice describes how we collect, use, and share your personal data, both online during your use of www.beko.ro and www.extragarantie.beko.ro (“the Site”) and offline.
We recommend that you read this privacy notice in full to ensure you are fully informed. However, if you only want to access a particular section of this notice, then you can click on the heading below to access the information for that topic.
Please note that our products and services are not aimed at children and we do not knowingly collect data relating to children.
When we refer to “Beko Romania”, “we” or “us”, we are referring to Beko Romania and its affiliated companies involved in the processing of your personal data. We are also a member of the Arçelik Group. More information about the Arçelik Group can be found on Arçelik’s website here.
If you have questions about the processing operations of our parent company, Arçelik A.S., you can view their privacy policy here.
If you have any questions about how we use your personal data or this privacy notice in general, please contact us using this form.
- When you create an account with us.
- When you enter competitions, campaigns or promotions.
- When you choose to participate in any surveys we send to you.
- When you contact us or our partners with queries or complaints.
- When you visit our Sites and use your account to buy products and services or when you contact us or to register your extra-warranty. When you visit our Sites, we also capture information automatically through cookies and similar technologies. You can manage these when you visit our Sites. See our Cookie Notice for further information.
- When you contact us or our partners for after-sales services, such as service intervention, refund of product value or product replacements.
- When you purchase a repair or extended warranty, we will collect personal data to pass it on to our business partners in order to manage your warranty.
- When you engage with us on social media – e.g. where you submit a comment or query on one of our social media pages.
- When you have given someone else permission to share with us the information, they hold about you. For example, if you purchase our products via third-party retailers or you have consented to third-party advertising or analytics cookies.
- When you fill in any forms, such as when you register your appliance with us to activate the product extended warranty.
- We also collect, use and share aggregated data such as statistical or demographic data for various purposes. “Aggregated data” refers to information that could be derived from your Personal Data but that will not directly or indirectly reveal your identity, e.g. aggregated data relating to all of our website visitors.
If you provide us with personal data of third parties (such as the situation when you make a complaint regarding the product of a family member), you must ensure that you notify the relevant third party before sharing their personal data with us by showing them this privacy notice, explaining that their personal data will be processed in accordance with this privacy notice and obtaining their consent, where appropriate.
We may provide additional Privacy statements on certain occasions when we collect or process personal data about you, which should be read in conjunction with this Privacy Notice.
Where we talk about “personal data” in this privacy notice, this means any information that may be used alone or in combination with other information to identify you.
The types of information we collect are set out below:
- If you purchase a product or service from us or you have an online account with us we may collect the following information: your name, gender, billing/delivery address, telephone number, e-mail address, username, payment information (including card details).
- Details of your marketing preferences, including whether you are happy for us to share your details with any third-party partners.
- Details of your interactions with us when you contact us via our call center, online, or otherwise.
- For example, where you call our call center we may collect marketing information (such as information about your habits / preferences / behaviour, and other information noted from our conversations with you), details of any complaints or comments you make, details of purchases you have made and any products which require servicing (including product code, defects found, repairs, retailer, and cost of extended warranties), and information about your personal circumstances which are relevant to our provision of services. If you are calling to request a product replacement, we may also process your payment information. Please remember that calls to our call centres may be recorded for quality control purposes.
- Details of your purchase history, including the model and serial number of purchased products, retailers (where you did not buy a product directly from us), and date of purchase. We will also collect the contact details referred to above where you register your product for our guarantee.
- Payment card information.
- Details of your interactions with us through our social media pages. For example, where you enquire about our products or submit other comments on our Facebook wall, we may collect that comment and any personal data contained in that comment (e.g. your social media username and any other profile data associated with the comment).
- Copies of documents you provide to us to prove your age or identity where the law requires this. For example, if you send us a request relating to your personal data, we may need further information to verify your identity. We will therefore process personal data contained in the identity documents you choose to provide us with.
- Information we collect through cookies and similar technologies. Data we collect automatically includes the type of web browser or mobile device, your operating system, your IP address, the URL of the landing page and the referring website, the time and date of your visit to the Sites, and the search terms used by you to reach the Sites. For more information, please see our Cookie Notice.
- There may be circumstances where we need to process more sensitive information about you, which is known as ‘special categories of personal data’. For example, we may collect certain details about your health (for example, vision or hearing impairment) when we book product repairs for you, if you consider that our engineers may need this information when they visit you to carry out the repairs.
There are several different reasons under data protection law for which we may collect and process your personal data. These include:
Consent.
This is where you have given us your consent to collect and process your data for a specified purpose. For example, where you tick a box to subscribe to our e-mail newsletter.
Performing contractual obligations.
In some circumstances, we need your personal data to comply with our contractual obligations. For example, if you buy an appliance through our retailers or our Sites, we will collect your address details to send you the product. Also we may offer you an extra-warranty, based on Campaign’s Regulation, therefore we will collect your personal details to provide you the certificate.
Complying with a legal obligation.
If the law requires us to, we may need to collect and process your personal data. For example, to provide you with a warranty for a product you have purchased.
Legitimate interests.
We may process your personal data where it is necessary for our legitimate interests as a company, where this does not override your data protection interests and fundamental rights. For example, we will use your data when you contact us in order respond to your queries general product-related requests (product repairs / replacements, or refund requests), and complaints.
This section tells you how and why we will use your personal data and explains the lawful basis we rely on in each case. Please remember that if you choose not to share your personal data with us, we may not be able to provide the services or products you have requested.
Where applicable, we process your personal data for the following purposes on the basis of our contractual obligations to you:
- To create and administer your online account with us.
- To process any orders that you make by using our Sites, over the phone, or via third-party retailers. Please note that your details may need to be passed to another company to deliver the product or service that you ordered.
- To provide after-sales services, including booking and performing product repairs or returns, processing refunds, sending spare parts and accessories, providing an extra- warranty for products you have purchased.
- To administer any of the competitions, campaigns or promotions which you have entered which are promoted by us and / or our business partners.
Where applicable, we process your personal data for the following purposes on the basis of your consent.
- With your consent, we will use your personal data to keep you informed about our products and services by email or telephone. You are free to opt out of receiving marketing from us through any of these channels at any time.
- With your consent, to share your personal data with our third-party affiliates and partners where you have opted in to receiving marketing communications from them.
- With your explicit consent, to process special categories of personal data about you for the purpose of booking engineer visits and performing product repairs
- If you consent and want to be put in contact with an call center operator, we will record your conversation for quality control purposes.
Please note: If you have given us your consent, you may subsequently withdraw it at any time by contacting us using the details provided in ‘How to contact us’. This will not affect our ability to rely on your consent for any processing which took place on this basis before you withdrew your consent.
Where applicable, we process your personal data for the following purposes to comply with our legal obligations.
- To send you service-related communications which are required by law, or necessary to inform you about updates to the services we provide to you. For example, legally required information relating to your orders, product recall notices, or updates to our privacy notice or terms and conditions.
- To provide you with a warranty for the product you have purchased.
- To provide you with a repair, refund, or replacement of the product you have purchased, for its lack of conformity or in case of latent / hidden defects.
- To verify your age or identity where the law requires us to.
Where applicable, we process your personal data for the following purposes on the basis of our legitimate interests.
- To process payments and to prevent fraudulent transactions.
- To respond to your queries, product-related requests (including product repairs / replacements, or refund requests), and complaints.
Please note that we may keep a record of your correspondence with us so that we can inform any future communications and demonstrate how we communicated with you throughout the process. We may also use this information to inform our marketing strategy, such as by noting details of customer habits, preferences, and behaviours towards particular products and services.
- To send you requests for feedback and surveys and carry out market research so that we can improve our services and assess customer satisfaction.
- To create a profile of you using information we collect about you (as described in ‘What types of personal data do we collect?’) to help personalise our products and services, and our marketing communications to you.
- To deliver relevant website content to you across our Sites and to measure and understand the effectiveness of the content we serve to you.
- To administer and protect our Sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
- To use data analytics to improve our Sites, content, marketing, and user experience.
- To protect our business and your account from fraud and other illegal activities.
- To protect or enforce our legal rights, for example defending our company in the case of legal disputes.
We sometimes share your personal data with third parties. The types of third parties with which we share personal data are described below:
Other Arçelik group companies
We may share your personal data with other companies belonging to the Arçelik Group, including our parent company Arçelik A.S. in Turkey, who may use your personal data for purposes and in a manner consistent with the information set out in this privacy notice. In particular, Arçelik A.S. will process some of your personal data for analysing and reporting purposes at a global level based on its legitimate interests in developing the Arçelik Group’s business and complying with local rules and regulations. Arçelik A.S. may disclose your personal data to third parties (such as service providers, agents and public authorities and institutions) where it is necessary for Arçelik A.S. to lawfully carry out its business activities in accordance with the purposes set out above and as required and permitted by applicable law.
Service providers
We may disclose your personal data to companies that provide services to us and other members of the Arçelik Group. Examples of the types of service providers we work with include:
- IT companies that operate the Sites on our behalf,
- Delivery companies, such as couriers, that deliver our products to you,
- Direct marketing companies who help us manage our electronic communications with you,
- Payment service providers who manage our online payments where you purchase products through our Sites, and
- Our network of engineers who provide repair services to the products and services that you have purchased from us.
- Our service providers are required to keep your personal data confidential and are not allowed to use it for any other purpose than to carry out the services they are performing for us.
Third parties where required by law
We may disclose your personal data to a third party if it is necessary to comply with a legal obligation or the decision of a judicial authority, a public authority or a government body or if disclosure is necessary for national security, law enforcement or other issues of important public interest.
Business partners
We may share your personal data with our business partners for their own purposes if it is necessary for providing products and services to you.
We may also pass your personal data to third parties for their direct marketing purposes but only where you have given your consent at the time you supply your personal data.
Professional advisors
We may disclose personal data to professional advisors, such as lawyers, auditors and insurers, as necessary in the course of the professional services they provide us with.
Third parties in connection with a business sale
If we make a sale or transfer of assets or are otherwise involved in a merger or business / asset transfer, we may transfer your personal data to one or more third parties as part of that transaction. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy notice.
Other third parties with your consent
We may also share your personal data with other third parties when you consent to such sharing.
When we share your personal data with our affiliated companies or other companies with whom we contract (as described in ‘Who do we share your personal data with?’), these companies may be located outside the European Economic Area (“EEA”), the UK or your country of residence, as applicable, in countries with different laws for protecting personal data than the laws in your country of residence. In particular, your personal data may be transferred to our group companies located in Turkey, including Arçelik A.S.
If we transfer your personal data outside the EEA, the UK or your country of residence, as applicable, we will take steps to ensure that your data will receive the same level of protection as if it was being processed within the EEA, the UK or your country of residence, as applicable. For example, we may include standard contractual clauses adopted by the European Commission in our contracts with third parties or our group companies to ensure there are safeguards in place to protect your personal data. Please contact us using the details in ‘How to contact us’ for more information about the specific measures we have taken.
Please note that Arçelik A.S. may further transfer your personal data to third parties located in countries that do not provide an adequate level of data protection. Such transfers will be carried out in accordance with applicable laws including where applicable, contractual requirements set out in standard contractual clauses.
We will only keep your personal data for as long as reasonably necessary for the purposes set out in this privacy notice and in accordance with applicable laws. This may include satisfying any legal, accounting, or reporting requirements.
We will take reasonable precautions to protect your personal data against loss, misuse or alteration. Among other measures, we ensure the security of your personal data by means of encryption, password protection and by otherwise restricting access to it.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data as required by law, we cannot guarantee the security of your personal data transmitted to us using unsecured means; any such transmission is at your own risk.
You should also continue to take measures to keep your personal data safe and secure, such as avoiding the use of apparent or predictable user IDs or passwords, changing your passwords with regular intervals, making sure that you have not disclosed your password(s) to anyone else, and that you have not given consent to a third party to have access to your user account and personal data.
You have the following rights with respect to your personal data that we process, subject to conditions set out in the applicable laws:
- to request access to your personal data (commonly known as a “subject access request”) and to certain additional information about our processing of your personal data that this privacy notice is designed to address,
- to request the correction of any inaccurate or incomplete personal data,
- to request the erasure of your personal data or the restriction of the processing of your personal data;
- to object to our processing of your personal data;
- to withdraw any consent you have given;
- under certain circumstances to demand data portability;
- to lodge a complaint with the applicable data protection supervisory authority, and
- to contest certain automated decisions we make about you that have legal or otherwise similarly significant consequences. We do not typically carry out such automated decision-making but, if we do, we will make it clear where such decisions are being made.
To exercise your rights, please contact us using the contact details listed in ‘How to contact us’.
Third parties, whose sites you may visit after clicking on a link from the Sites, may have less stringent privacy policies. We do not have control over these policies and urge you to read their privacy statements before providing any personal data to such sites.
We use cookies and similar technologies on our Sites. A cookie is a small file that is downloaded on your device when you access a webpage on the Sites. The cookie contains information about you and your visit to our Sites. Cookies are widely used to make websites work, to distinguish unique users, and learn how users interact with the websites. Please see our Cookie Notice for more information about how we use cookies and similar technologies.
You can change your browser settings anytime so that cookies are not accepted. You can learn more about how to block cookies by visiting http://www.allaboutcookies.org/. Please note that if you block cookies completely, many websites will not work properly and some functionality on our Sites will not work at all.
You can manage your cookies that are set by this website by clicking on the button below:
Supervisory Authorities are independent public authorities that supervise, through investigative and corrective powers, the application of the data protection law. They provide expert advice on data protection issues and handle complaints lodged against violations of the applicable data protection legislation.
Generally speaking, the main contact point for questions on data protection is the Supervisory Authority in the country where company/organization in question is based. However, if that company/organization processes data in different countries or is part of a group of companies established in different countries, that main contact point may be a Supervisory Authority in another country.
For EEA (European Economic Area) countries find your National Supervisory Authority clicking here.
We may change and update this privacy notice from time to time. Any changes to our privacy notice will be posted on this page. We will notify you of any material changes or additions to this privacy notice and will provide you with a copy of the amended privacy notice by use of your email address provided to us, or by any other suitable means which ensures that you will be notified of any changes to this privacy notice.
This Privacy notice was last updated on 18.04.2024.
